beta Discussing the Digital Government Declaration

[...] But this progress is not enough to match the speed and size of the challenge. Citizens have not experienced the radical change that the Malmö Declaration committed to achieve by 2015. Just as an example, from 2009, citizens have become accustomed to purchasing online (grown from 36 to 55%) but much less to using online public services (from 18 to 28%). We need a new declaration to ensure strong and renewed political commitment towards an end-to-end digital government experience for all citizens.
Marijn Janssen
I’m missing a focus on firms, issues like trade facilitation, reduction administrative burden and better compliance by companies.
Marijn Janssen, 05/06/2017 15:38
Marijn - agreed!
nmeyne, 15/06/2017 14:41
It's not just a question of offering an 'improved end-to-end digital government experience' ... it is about trust, transparency, security, access... and education. For C2G, Government must deal with everyone equally, remembering the digitally excluded or disadvantaged. A lot of physical services are delivered... so there must be an end-to-end balanced channel government experience.
nmeyne, 15/06/2017 15:07
Flemming Götz
European directives are needed to ensure the availability of certain online services at all levels of government in all countries. Currently, there is a big diversity and divide of available online services.
Flemming Götz, 15/06/2017 15:28
Daniele Tatti
It might be useful to first understand which part of Europe past digital progress had a positive impact on trust, and which part of it originated mainly from private rather than public efforts.
Daniele Tatti, 21/06/2017 09:53
Van Hoegaerden
This sentence is indeed too much "Citizen focussed" while Business is another huge part of the society. In Belgium, I feel that eGov has improved a lot for the business or well defined user groups.
Van Hoegaerden, 21/06/2017 13:53
Qiy Foundation
Individuals do not only interact with government agencies and public institutions, but also with a wide variety of private sector organisations. We need a paradigm shift: from an organisation-centric approach to a human-centric approach.
Qiy Foundation, 12/07/2017 12:12