beta Discussing the Digital Government Declaration

[...] * Ensure a digital by default approach for government services throughout the EU, allowing citizens the right to interact digitally with government. For this to happen, services have to be designed around the need of the users - using well established methodologies.
Giovanna Galasso
EC could support the dissemination of well established methodologies of online services design based on user needs. Until now a great effort has been devoted to ensure the reuse of IT solutions in the egov area. Less in exchange of methodologies and new operational models to design public services based on user needs.
Giovanna Galasso, 19/06/2017 16:34
Van Hoegaerden
Customer experience methodlogies are currently Hype in the Business. I believe eGov should be encouraged to benchmark with the private sector on Customer Satisfaction.
Van Hoegaerden, 21/06/2017 14:01